Get in Touch with LeoVegas

LeoVegas is committed to providing prompt, helpful support to all its players. Whether you have a question about your account, a payment query, or need help with responsible gambling tools, the LeoVegas support team is available around the clock. Below you will find all the ways you can reach the team.

Live Chat

The fastest way to speak with a LeoVegas support agent is via Live Chat. This service is available 24 hours a day, 7 days a week, including bank holidays. To access Live Chat, log in to your LeoVegas account and click the chat icon, which is typically found in the bottom corner of the page or within the Help section. Live Chat is also accessible through the LeoVegas mobile app, which is rated 4.4 stars on iOS and 4.5 stars on Android.

Email Support

If your query is less urgent or requires you to share detailed information or documents, you can contact LeoVegas by email. Email support is monitored 24 hours a day, 7 days a week. Response times may vary depending on query volume, but LeoVegas aims to respond to all email enquiries as promptly as possible. When writing in, please include your registered username and a clear description of your issue to help the team assist you more efficiently.

Help Centre

Before contacting support directly, you may find an answer to your question in the LeoVegas Help Centre. This self-service resource covers a wide range of topics, including account verification, deposits and withdrawals, bonuses, responsible gambling settings, and technical issues. The Help Centre is available to both registered players and visitors browsing the site.

Postal Address

LeoVegas is operated by LeoVegas Gaming PLC, which holds a licence issued by the UK Gambling Commission (UKGC) under account number 39198. The casino launched in 2012 and remains one of the leading online casino brands in the United Kingdom.

Alternative Dispute Resolution

LeoVegas is registered with IBAS (Independent Betting Adjudication Service) for alternative dispute resolution. If you have a complaint that has not been resolved to your satisfaction through the standard support channels, you may escalate the matter to IBAS for independent adjudication. Details of this process can be found in the LeoVegas Terms and Conditions.

Responsible Gambling Support

If you are concerned about your gambling habits or those of someone you know, LeoVegas offers a range of responsible gambling tools including deposit limits, session limits, self-exclusion, and reality checks. Support agents are trained to assist with these requests, and additional help is available from independent organisations such as GamCare and BeGambleAware.

Welcome Offer – Key Terms

If you are contacting LeoVegas regarding the current welcome offer of 50 Free Spins (no wagering on winnings) when you deposit £10 or more, please note the following key terms before reaching out:

• New customers only; opt-in required.
• Deposit £10 or more within 7 days of registration.
• Wager 1x the deposit amount within 7 days on eligible casino games (Live Casino and table games excluded).
• Free Spins are worth £0.10 each and are valid on Big Bass Splash only.
• Free Spins expire after 3 days.
• Winnings from Free Spins carry no wagering requirement.

If you have a question about your progress towards unlocking the Free Spins or about eligible games, the Live Chat team will be best placed to assist you in real time.

Payment Queries

LeoVegas supports a range of deposit and withdrawal methods including Visa Debit, Visa Electron, Mastercard Debit, PayPal, Apple Pay, and Open Banking via LeoCard (powered by Nuvei/Adyen). If you have a query regarding a withdrawal, please be aware that LeoVegas operates a 24-hour internal processing time before funds are dispatched. Typical timeframes after dispatch are as follows:

If your withdrawal has not arrived within these timeframes, please contact the support team with your transaction reference number for assistance.